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A child under 13 cannot sign up to Cookie Tutoring by themselves. A parent or guardian creates the account for them from their own parent, guardian or sponsor account, confirms they hold parental responsibility, and sets the child’s password. The parent then books and pays for lessons and can read every message between the child and their tutor. The child is never asked to agree to anything, and we never send them account email.
It takes a few minutes, and nothing is sent to your child at any point.
We ask your age group once, never your date of birth. Everyone under 18 gets the same safeguards. Read how we keep students safe.
Once signed in, your child can message their tutor and agree a lesson time, and they join lessons from their own account. They cannot book or pay; that stays with you, as it does for every student under 16. They also get cookie, our study software, for practice between lessons.
From your account you can see your child’s lessons and read their messages with their tutor whenever you like, without asking us, and the conversation tells both your child and the tutor that you can. You cannot post in that conversation or join the lesson from your account, though you can sit in the room with your child.
You can change your child’s password or close their account at any time.
Under UK data protection law a child under 13 cannot agree to an online service like this for themselves, so the agreement has to come from the adult responsible for them. We record who set the account up and when, and keep that record for as long as the account exists, because it is what makes the account lawful. Google sign-in cannot be joined to an account set up this way, because nobody has confirmed that email address with us.
The 11+ and the KS2 SATs are common reasons, along with a child who has fallen behind in maths or reading and would benefit from a patient person for an hour a week. Children preparing for the 11+ are ten, so a tutor worth having keeps lessons short, says when a child has done enough, and tells you if a target school looks like the wrong fit.
Not under 13. Only a parent or guardian can create an account for a child that young, from their own account. From 13 a child can create their own account, and you can still look after their lessons from yours.
You have to be their parent or legal guardian and confirm that when you set the account up. Another adult who pays for lessons, such as a grandparent, can be a sponsor for a student of 13 or over, but an account for a child under 13 has to be created by a parent or guardian.
No. We never send account email to a child whose account a parent set up, and the email address is used only for signing in.
Set a new one from your sponsees page, which you can do at any time, and tell them what it is.
Only through messages on the platform, which you can read. Exchanging phone numbers, email addresses or social media is against the rules, and software flags messages that contain them for a person to look at.
Every tutor offers a free 15-minute introduction with no card needed, so you and your child can meet one before paying for anything.
How we keep students safe, written for parents
cookie, which we also build, has free guides and tools for parents, including past papers, grade boundaries, exam timetables, a revision plan that fits around lessons and guides to applying to university. Free tools for parents on cookie